POLICIES
RETURNS & REFUNDS
RETURNS & REFUNDS
30
Day window
From date of delivery. No questions, no drama.
$0
Return shipping
We cover it. Prepaid label sent within 1-2 business days.
3-7
Days to refund
Once received and inspected. Back to your original payment method.
Step 01
Email us
Contact hello@thelabjewelry.com with your order number within 30 days.
Step 02
Get your label
We send a prepaid return label in 1-2 business days.
Step 03
Ship it back
Pack securely and drop it off. We handle the rest.
Step 04
Refund processed
3-7 business days after inspection. Done.
Condition matters
Items must be unworn, in original packaging. Visible damage may incur a restocking fee up to 25%.
Damaged on arrival
Email us within 48 hours with photos and order number. We'll make it right — no questions asked.
Non-returnable
Custom and personalized jewelry cannot be returned unless defective.
